Did you realize that you can benefit potential patients and your healthcare provider simultaneously simply by providing a short, honest review online?
Given that increasingly more people count on online reviews in selecting a healthcare provider, simply sharing your experiences can convince someone to finally seek the help they need. Plus, you can help your hearing care provider to deal with any concerns that could improve the practice—in turn assuring a positive experience for potential patients.
Are you ready to make a difference in people’s lives? The following are four additional reasons you should review your hearing care professional online.
1. It’s simple to write a review online
Numerous hearing care providers have a website with a web page dedicated to reviews, and this is the perfect place to start. Simply navigate to the website, find the review link, and write a short review right on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal recommendations.
This means 8 out of every 10 individuals will consider your review as seriously as a personal suggestion. If you had a pleasant experience, sharing a favorable online review is by far the best way to get the message out, supporting other people to get the same high quality of care.
3. You can help establish a fair picture of the practice
Research shows that people are dramatically more likely to submit reviews after a bad experience than after a positive one. This produces a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Regardless of whether the negative reviews are warranted or not, they will likely get posted. And if the positive experiences go unpublished, this will create a distorted picture. If you feel the practice deserves a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in honest, respectful reviews, without regard to whether those reviews are positive or negative. But we also believe that making an attempt to resolve issues privately is the best place to begin.
If you’ve had a negative experience, it’s always best to first get in touch with the practice privately. Generally, the issues can be sorted out whereby both parties are pleased. However, if the issues were not dealt with to your approval, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to publish respectful recommendations that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about a more rewarding experience for future patients.